`AI AGENTS & VOICE`

Agents that hold up on a real call.

Voice and workflow agents that take routine calls and tasks, decide the next action and write it back to your system of record, with a person kept in the loop where it matters.

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What we build

01

Voice agents with STT, LLM and TTS orchestration

02

Inbound and outbound call flows: intake, follow-up, scheduling

03

Workflow agents that read, decide and write back to CRM, EMR or core systems

04

Hybrid deployments: sensitive steps on local open-weight models, the rest in your cloud tenant

What we own in production

01

Turn-taking and interruption handling

02

Escalation rules and human handoff

03

Scripted conversation evals on every prompt change

04

Audit logging of every decision

05

Monitoring on real conversation outcomes

Typical team shape

** PM, AI engineer, back-end engineer, evaluation engineer, QA.

QUESTIONS

Frequently asked questions

Which models do you use?

Whatever fits your data and latency constraints. We have shipped on Azure OpenAI, Azure AI Speech and local open-weight models via ONNX Runtime.

Can an agent run without sending PHI to a third party?

Yes. In our healthcare work, PHI-touching steps ran on local models and only de-identified reasoning went to a covered cloud tenant.

How do you know an agent is ready?

It passes a scripted eval set and runs in shadow mode before it takes live traffic.

What does it cost to run?

We log cost per call from day one. Sometimes a model call costs more than the task is worth, and you should know that before scaling.

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